Introduction and scope
This Privacy Policy describes how jilihots (referred to in this document as "jilihots", "we", or "the platform") collects, processes, stores, shares, and protects personal information submitted by individuals who visit or use the jilihots website and services. It applies to all registered players, visitors, and anyone who contacts jilihots using the published contact details.
By registering an account, using jilihots services, or continuing to browse after this policy has been made available, you acknowledge that you have read this document and accept the practices described. If you do not accept these practices, you should not register or submit personal information to jilihots.
jilihots is intended for eligible adults aged 21 and above located in the Philippines. This policy is written in Philippine English to ensure it is understandable to Filipino players without requiring technical or legal training to follow.
What information jilihots collects
jilihots collects personal information through different touchpoints. The type of information requested depends on the action being taken.
Registration information
When you create a jilihots account, you are asked to provide a full name, contact number, email address, date of birth, and a password. This information is needed to create and identify your account, verify your age, and send account-related communications.
Identity and verification documents
jilihots may request a government-issued identification document, proof of address, or a payment record to verify identity, confirm age, authenticate payment ownership, or complete security checks required under applicable rules. Documents are processed for verification and not retained beyond the period required by applicable obligations.
Payment information
When you make a deposit or request a withdrawal, jilihots records the payment method type, transaction reference, amount in Philippine pesos, date, and relevant account identifiers needed to process and reconcile the transaction. Complete card numbers are not stored by jilihots; these are handled directly by authorised payment processors.
Game and activity records
jilihots records details of gaming activity, including product type, session timing, wager amounts, outcomes, and transaction references. This information supports account management, query resolution, fraud prevention, responsible gaming monitoring, and compliance activities.
Device and access information
When you access jilihots, technical information may be collected including IP address, device type, browser or application version, operating system, screen resolution, and general location region. This is used for security purposes, to improve platform performance, and to detect potentially unauthorised access.
Communications
If you contact jilihots by email or through a support channel, the content of that communication, including your name and contact details, is recorded to manage the interaction and maintain a history relevant to your account.
| Data category | Examples | Primary purpose |
|---|---|---|
| Identity | Full name, date of birth, ID document | Account creation, age and identity verification |
| Contact | Mobile number, email address | Account communications, security alerts |
| Payment | Payment method type, transaction reference, amount | Deposit and withdrawal processing, account reconciliation |
| Gaming activity | Product used, wager, outcome, session time | Account history, query support, responsible gaming |
| Device and access | IP address, browser type, device model | Security, fraud prevention, performance improvement |
| Support communications | Email content, timestamps, attachments | Query management, account history |
How jilihots uses your information
jilihots processes personal information only when there is a clear and legitimate reason. The main purposes are as follows.
- Account management: Creating, verifying, and operating your jilihots account, including processing login requests and managing account settings.
- Payments: Processing deposits and withdrawals, reconciling transactions, and managing payment disputes where they arise.
- Identity and compliance: Completing identity, age, payment, security, and legal checks required by applicable rules or requested by regulatory authorities.
- Security and fraud prevention: Detecting, investigating, and preventing unauthorised access, fraudulent transactions, account misuse, and prohibited activities.
- Responsible gaming: Monitoring account activity patterns that may indicate problematic gaming behaviour, and applying account tools or limitations where appropriate.
- Platform improvement: Analysing aggregate usage patterns to improve navigation, loading performance, product layout, and overall experience on jilihots.
- Communications: Sending account-related notifications, security alerts, and responses to your support enquiries.
- Legal obligations: Retaining records and responding to lawful requests from regulators, courts, or law enforcement agencies where required.
jilihots does not use personal information to build marketing profiles for sale to third parties, and does not share gaming history or financial details with unconnected commercial partners.
Who jilihots shares information with
jilihots limits the sharing of personal information to situations where sharing is necessary to operate the service, fulfil a legal obligation, or protect the security of the platform and its users.
Service providers and technology partners
jilihots may share relevant information with companies that provide services essential to the platform, such as payment processors, identity verification providers, security service operators, and hosting infrastructure suppliers. These providers access information only to the extent needed to deliver the contracted service and are expected to maintain appropriate data protection standards.
Legal and regulatory authorities
jilihots may disclose personal information to government bodies, regulators, courts, law enforcement agencies, or other authorised authorities when required by law, court order, or official investigation. jilihots will not disclose information beyond what is necessary to comply with a valid legal requirement.
Fraud prevention and security
Where jilihots reasonably suspects fraud, identity misuse, money laundering, or other serious misconduct, relevant information may be shared with appropriate bodies as permitted or required by applicable rules. This protects both the platform and other players who use jilihots in good faith.
How long jilihots keeps your data
jilihots retains personal information for as long as it is needed for the purpose for which it was collected, or for as long as applicable legal, financial, security, or compliance obligations require it to be kept.
Account information is generally kept for the duration of the account relationship and for a reasonable period after an account is closed, to allow for query resolution, regulatory review, legal proceedings, or compliance obligations.
Payment records may be retained for periods specified by applicable financial or anti-money laundering requirements, which may exceed the active account period.
When information is no longer needed and retention is no longer required, jilihots aims to delete or anonymise it in a secure manner.
How jilihots protects your information
jilihots applies technical and organisational measures to protect personal information from unauthorised access, loss, destruction, alteration, or disclosure. These measures include access controls, encryption of data in transit, and separation of different categories of sensitive data.
No system can guarantee absolute security. Players play an important role in protecting their own account by keeping login credentials private, avoiding shared devices, logging out after each session, and reporting any unusual account activity to jilihots without delay.
If jilihots identifies a security incident that affects personal information and that incident carries a material risk to affected individuals, jilihots will assess the situation and communicate appropriately in accordance with applicable requirements.
Your rights over your personal information
As a jilihots player or user, you have rights in connection with your personal information. The availability and scope of these rights may depend on applicable Philippine data protection rules and the specific circumstances of your request.
- Access: You may ask jilihots what personal information is held about you and request a copy of that information.
- Correction: If your information is inaccurate or incomplete, you may request a correction. Some changes may require identity verification before they can be processed.
- Deletion: You may ask jilihots to delete your personal information where it is no longer needed and where no legal or contractual obligation requires its retention.
- Objection: You may object to certain types of processing where jilihots does not have a mandatory legal basis for continuing it.
- Account closure: You may request closure of your jilihots account. Active balances, pending wagers, or outstanding verifications may need to be resolved before closure can be completed.
To exercise any of these rights, send a clear written request with sufficient identifying information to support@jilihots.best. jilihots will review and respond within a reasonable period. Some requests may require identity verification before they can be actioned.
Cookies and similar technologies
jilihots may use cookies and similar browser-based technologies to maintain session continuity, remember preferences, monitor platform performance, and support security features. A cookie is a small file placed on your device when you visit a website.
You can manage cookie settings through your browser. Disabling certain cookies may affect how jilihots functions, particularly session management and security features. jilihots does not use third-party advertising cookies or cross-site tracking technologies for commercial marketing purposes.
Children and underage access
jilihots is strictly for eligible adults aged 21 and above. jilihots does not knowingly collect personal information from individuals below this age. If jilihots becomes aware that information has been collected from an underage person, that information will be removed and the associated account will be closed.
Adults in the household are responsible for ensuring that minors do not access jilihots or use a registered account. If you suspect an underage person has accessed jilihots, report the situation to support@jilihots.best immediately.
Changes to this Privacy Policy
jilihots may update this Privacy Policy from time to time. Changes may reflect updates to platform features, payment methods, applicable legal requirements, security practices, or organisational structure. Updated versions will include a revised date at the top of the document.
Where a change is material, jilihots will make reasonable efforts to communicate it clearly before it takes effect. Continuing to use jilihots after an updated policy has been published and communicated means you accept the revised terms. If you do not accept a change, you should stop using the service.
Contact and data enquiries
If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern about the way jilihots has handled your personal information, you may contact the team at support@jilihots.best.
Include your registered name, account reference, a clear description of your request or concern, and any relevant dates or transaction references. jilihots will acknowledge and respond within a reasonable time. Complex matters may require additional follow-up or identity verification before they can be resolved.
Thank you for taking the time to read this policy. jilihots values the trust of every Filipino player and takes the responsibility of handling personal information seriously.